Parachute’s documented strength is bedding that looks and feels luxurious out of the box. Founded in 2014 by Ariel Kaye, who wanted European-style bedding at accessible prices, according to Sleep Advisor, the Culver City, California brand became one of the best-known names in online bedding. Testers praise its sheets. Sleepopolis scores the Percale Sheet Set 4.4 out of 5, describing it as so light and airy that lying under it feels like barely anything is on top of you. Sleepopolis also scored the Sateen Sheet Set 4.4, calling it incredibly soft and cozy, and Mattress Clarity scored the sateen 4.4, recommending it for fans of buttery-smooth cotton. Mattress Clarity also reviewed the Linen Sheet Set favorably, noting linen is a fantastic choice for hot sleepers. Good Housekeeping’s Textiles Lab tested Parachute’s percale, sateen and linen sheets for fabric strength, pilling and wrinkle resistance.
Materials are a highlight. Parachute’s percale and sateen sheets use 100% long-staple Egyptian cotton, while its linen sheets use 100% European flax. Sleepopolis says both its percale and linen sheets are made in Portugal and OEKO-TEX Standard 100 certified. Sets are garment-washed for softness, according to Sleep Foundation. Parachute also sells duvet covers, quilts like the Cloud Cotton Quilt, down and down-alternative duvets, pillows, towels, robes, loungewear and a mattress.
Some customers remain loyal. Bruno Aurélio Cerqueira Fernandes (Portugal, 4 stars) said Parachute’s sheet quality is great with nothing to complain about, though delivery could be faster. Sarah (US, 1 star overall) noted she has always been happy with Parachute’s pillows, even while frustrated by a shipping issue. Trustpilot’s AI summary also notes a small group of customers satisfied with exceptionally comfortable items like mattresses and pillow covers.
The honest caveat: Parachute’s TrustScore is just 1.5 from 864 reviews. Although 49% of its reviews overall are five-star, Trustpilot’s score weights recent reviews, and most recent ones are negative. Trustpilot’s AI summary of recent reviews says most reviewers were let down, reporting holes, fraying and quality loss after short periods of normal use, and support that dismissed defects as “normal wear and tear.” Reviewers also describe no live phone support, slow email replies, final-sale surprises and Canadian duty problems. Parachute replies to 72% of negative reviews, usually within a week.
Quick Highlights
✅ Sleepopolis scores of 4.4/5 for Percale and Sateen sheets
✅ Mattress Clarity score of 4.4/5 for Sateen sheets
✅ 100% long-staple Egyptian cotton percale and sateen
✅ 100% European flax linen
✅ Made in Portugal and OEKO-TEX certified, per Sleepopolis
✅ Garment-washed for softness out of the box
✅ Beautiful color palette, praised even by critics
✅ Free shipping and free returns within 60 days, per Mattress Clarity
✅ Full range: sheets, duvets, quilts, towels, robes and mattress
✅ Pillows and mattress praised by some long-term customers
✅ Replies to 72% of negative Trustpilot reviews
✅ Flat sheet sold separately, so you buy only what you need
❌ TrustScore of just 1.5 from 864 reviews
❌ Holes, tears and fraying reported within one to three years
❌ Damage often dismissed as normal wear and tear
❌ No live phone support, per reviewers
❌ Slow email support responses
❌ Some items final sale without clear notice, per a reviewer
❌ Canadian buyers report duty charges at delivery
❌ Premium prices, with sales mostly around Black Friday
Why Trust This Review
This review draws on 864 Trustpilot reviews of Parachute (TrustScore 1.5) and its AI summary of recent reviews, testing from Sleepopolis, Mattress Clarity, Sleep Foundation, Good Housekeeping, Sleep Advisor and Your Best Digs, and Parachute product information. Some testers received free products. Parachute hasn’t invited Trustpilot reviews recently, so its profile may overrepresent problems. We weighed recent durability complaints heavily because they repeat across products.
Care note: Natural fibers like linen and cotton last longer with gentle washing, cooler drying and rotation between sets. Even so, reviewers report damage despite following care instructions. GlossGirly has no commercial relationship with Parachute that affects this verdict.
Full Review Breakdown
Sheet Collections: Percale, Sateen, Linen and More
Parachute offers several sheet weaves, each with a distinct feel. The Percale Sheet Set is made of 100% long-staple Egyptian cotton in a one-over, one-under weave. Sleepopolis says it’s lighter and airier than other percale sheets it has tested, making it ideal for hot sleepers. The Sateen Sheet Set uses the same Egyptian cotton in a satiny weave. Sleepopolis called it incredibly soft and cozy, and Mattress Clarity recommends it for fans of smooth sheets and even hot sleepers. The Linen Sheet Set uses 100% European flax, and Mattress Clarity notes it comes in about 10 colors and is great for hot sleepers. Parachute also sells Brushed Cotton and Organic Cotton sets.
Sets include a fitted sheet, with a 16-inch pocket depth according to Sleep Foundation, and two pillowcases. The flat sheet is optional. Your Best Digs bought its top sheet separately in a different color and found bundling doesn’t save money. Mattress Nerd’s reviewer said the sateen feels almost silky, while she personally prefers the traditional percale.
Quality and Durability
This is where Parachute’s reputation splits. Testers who use sheets for weeks or months generally praise quality. But Trustpilot owners describe durability problems after longer use. L. Wright (US, 1 star) said her linen sheets developed a large tear after about two years of gentle monthly washing, while sheets from another brand lasted nearly a decade. Emily Cloch (US, 1 star) said her king linen duvet cover, which cost almost $400, developed several holes within three years. Lauren Rodriguez (US, 1 star) said her organic cotton top sheet tore in multiple places after about 18 months of care-instruction washing. Chris Macier (1 star) said his Organic Cloud Cotton Quilt began fraying after a month.
Other issues appear too. Kiran Khaliq (US, 1 star) said her $700-plus duvet shed feathers constantly. Elissa (US, 1 star) said two Bone-colored linen sets discolored after their first wash. Tiago Araújo Rodrigues (Canada, 2 stars) said sheets thinned and a pillowcase frayed within a year. Several reviewers call items “paper-like” or thin. Linen, in particular, can wear at stress points, so rotating sets and washing gently helps, but many reviewers say they did exactly that.
Customer Service and Warranty
Parachute’s support is a major complaint. Several reviewers say Parachute treated tears and holes as normal wear and tear, declining replacements. Emily Cloch shared Parachute’s response stating it couldn’t offer a replacement or repair because it considered the damage normal wear. Sleep Advisor lists a three-year warranty on linen sheets, but reviewers’ experiences suggest claims are judged strictly, so keep photos and receipts.
Reaching support can be difficult. Sarah said Parachute’s phone line only played a message saying it couldn’t take calls, though she later received a full refund. A customer (US, 2 stars) said calls and emails went unanswered for days. Jack (US, 1 star) said he couldn’t reach anyone about replacing discontinued Fog-colored linen. David Russell (US, 1 star) said a down pillow he received was final sale without clear notice, though support later sent a return label. Yael Moussadji (Canada, 1 star) said she was charged duties twice and spent weeks resolving it. Parachute does reply publicly to most negative reviews within a week.
Pricing, Returns and Value
Parachute is premium bedding. Sleepopolis lists the queen Percale set at $149 without a top sheet and $229 with one. Mattress Clarity lists the queen Linen set at $209 without and $289 with a top sheet, and Sateen sets from about $229 to $299. Good Housekeeping notes Parachute’s queen Sateen set at $264 and its Organic Cotton set at $179, adding that Parachute’s sales are mostly limited to Black Friday and Cyber Monday. Parachute offers free shipping and free returns within 60 days, according to Mattress Clarity and Sleepopolis, though check whether items are final sale.
Value depends on longevity. If Parachute sheets last for many years, their price is reasonable for Egyptian cotton and European linen made in Portugal. But many recent reviewers say items lasted only one to three years, which makes the premium hard to justify. Use the 60-day window to test thoroughly, and document any defects early.
Best Products Worth Buying
Parachute’s crisp, breathable set, made from 100% long-staple Egyptian cotton in a classic one-over, one-under percale weave. Sleepopolis scored it 4.4 out of 5 and said it’s even lighter and airier than other percale sheets it has tested, making it a strong choice for hot sleepers. It’s made in Portugal, OEKO-TEX Standard 100 certified, garment-washed for softness, and has a 16-inch fitted pocket. Best for hot sleepers and anyone who loves a cool, matte, hotel-style feel. Trade-offs: percale wrinkles more easily, and some owners report thinning over time. Wash on gentle and rotate sets to extend life.
Made from 100% European flax and made in Portugal, Parachute’s linen set is one of its most popular, available in about 10 colors, according to Mattress Clarity. Linen is naturally breathable and softens with every wash, which makes it excellent for warm climates and hot sleepers. Sleep Advisor lists a three-year warranty. Best for buyers who love the relaxed, lived-in linen look and want temperature regulation. Trade-offs: several Trustpilot reviewers report tears or holes after two to three years, so wash gently, avoid high heat, and keep your receipt and photos in case you need a warranty claim.
A silky, smooth set made of 100% long-staple Egyptian cotton in a sateen weave, scored 4.4 out of 5 by both Sleepopolis and Mattress Clarity. Sleepopolis called it incredibly soft and cozy, and Mattress Clarity recommends it for fans of buttery-smooth sheets and even hot sleepers. Good Housekeeping lists the queen at $264. Best for sleepers who want a soft, luxurious drape and a slight sheen. Trade-offs: sateen can pill faster than percale, and Parachute’s sales are rare outside Black Friday, so plan purchases around that window.
Parachute’s pillows earn some of its most loyal feedback, with Sarah noting she’s always been happy with them and Trustpilot’s AI summary highlighting satisfied customers for specialty pillow items. Best for buyers who want a plush, hotel-style pillow to pair with Parachute bedding. Trade-offs: one reviewer received a down pillow with dark feathers visible through a thin casing and was told it was final sale before support relented. Confirm the return status of pillows before buying, and check the fill description carefully.
What Customers Actually Think
“The sheets quality is great, nothing to complaint. But the delivery time should be faster…” — Bruno Aurélio Cerqueira Fernandes, Trustpilot reviewer (Portugal, 4 stars, Parachute sheets)
“I love their pallet of colors and I was so happy they carried linen bedding, but it has fallen apart after two years at my great expense.” — Kathleen Rubenstein, Trustpilot reviewer (US, 1 star, linen bedding)
“For a product that costs almost $400, I’d expect it to last much longer.” — Emily Cloch, Trustpilot reviewer (US, 1 star, king linen duvet cover)
“At this price point, I expected sheets to last significantly longer than ~18 months, especially with proper care.” — Lauren Rodriguez, Trustpilot reviewer (US, 1 star, organic cotton sheets)
“Every single bedding item from Parachute has had quality issues within 1-2 years of buying it.” — J C, Trustpilot reviewer (Canada, 1 star, Parachute bedding)
Is It Worth It?
Only with caution. Parachute’s sheets test well for feel, breathability and materials, but recent owners report durability problems and difficult warranty claims. If you buy, test within the 60-day return window, wash gently, keep receipts and photos, and consider whether a longer-lasting alternative fits your budget.
Competitors Table
Feature | Parachute | Brooklinen | Boll & Branch | Cozy Earth | Linoto | Coyuchi |
Trustpilot rating | 1.5/5 (864 reviews) | 2.4/5 (105 reviews) | 4.6/5 (484 reviews) | 3.7/5 (2K reviews) | Not checked | Not checked |
Main materials | Egyptian cotton, European linen | Cotton, linen | Organic cotton | Bamboo viscose | Linen | Organic cotton, linen |
Made in | Portugal (percale, linen) | Varies | Varies | Varies | USA | Varies |
Return window | 60 days | 365 days | 30 nights | 100 nights | Varies | Varies |
OEKO-TEX | Yes | Yes | GOTS/Fair Trade | Yes | Varies | GOTS |
Price level | Premium | Mid | Premium | Premium | Premium | Premium |
FAQs
What are Parachute sheets made of?
Percale and sateen use 100% long-staple Egyptian cotton, and linen uses 100% European flax.
Where are Parachute sheets made?
Sleepopolis says Parachute’s percale and linen sheets are made in Portugal.
What is Parachute’s return policy?
Free returns within 60 days, though some items are final sale.
Why do Parachute sheets get holes?
Reviewers report holes and tears after one to three years. Gentle washing helps, but Parachute often treats this as wear.
Do Parachute sheet sets include a top sheet?
No. The flat sheet is sold separately or as an add-on.
Final Verdict
Parachute makes beautiful bedding with quality materials, and testers consistently praise its percale, sateen and linen sheets for feel and breathability. Its color palette and Portuguese manufacturing are real strengths, and some customers stay loyal for years.
But Parachute’s recent reputation is troubled. Many owners report holes, tears and fraying within one to three years, plus support that treats this as normal wear and is hard to reach by phone. If you love Parachute’s style, buy carefully: test within 60 days, wash gently, document everything, and compare more durable alternatives before committing.
Scorecard
Category | Score |
Feel & Comfort | 8.8/10 |
Materials & Certification | 8.6/10 |
Design & Colors | 9.2/10 |
Durability | 4.4/10 |
Customer Service | 4.0/10 |
Warranty Support | 3.8/10 |
Returns Policy | 7.0/10 |
Value for Money | 5.2/10 |
Overall | 6.2/10 |
