Arhaus’s documented strength is distinctive, artisan-made furniture with a rustic-modern aesthetic. Headquartered in Hudson, Ohio, Arhaus designs and sells home furnishings online, in catalogs and in showrooms. Interior Insider says the brand focuses on sustainability and handcrafted pieces, using solid, sustainably sourced FSC-certified wood, reclaimed materials, recycled metals and handcrafted finishes. SlumberSearch notes Arhaus carries around 140 sofas and sectionals, most made in the US, and its dining furniture is handcrafted by artisans worldwide.
The Kipton is Arhaus’s star. Apartment Therapy calls the Kipton its top seller, praising robust customization, high-quality design and supportive cushions made with springs, foam and down. Modern Castle tested the Kipton at home and in its lab, and was impressed with the overall quality and comfort, calling it true luxury quality at a reasonable price for its category. Apartment Therapy recommends Arhaus for splurging on heirloom-quality pieces you plan to keep for years.
Arhaus is premium-priced. SlumberSearch says sectionals range from around $2,000 for smaller pieces to $18,000 or more for large sectionals over 13 feet wide. Interior Insider places Arhaus in the mid-to-high end, below Restoration Hardware but above Pottery Barn and Crate & Barrel. Showroom design help gets praise. Kris Wells (US, 4 stars) said the Walnut Creek store designer helped choose colors and pieces using photos of their great room. Simon Pegg (US, 5 stars) said a sales associate made shopping seamless and enjoyable.
The honest caveat: Arhaus’s Trustpilot score is 1.6 from 190 reviews, with 80% one-star ratings, and its profile is unclaimed. Trustpilot’s AI summary says reviewers complain of unhelpful customer service, poor communication, long delays, cracked wooden furniture, defective materials and damaged deliveries. Reviewers describe a $7,000 bed arriving broken, a $15,000 leather sofa that stains from water, cracked outdoor sectionals, squeaking recliners not covered by protection plans, deliveries taking months, inconsistent pricing and frustrations with Arhaus’s financing partner. Returns must be requested by email rather than online, per a reviewer.
Quick Highlights
✅ Handcrafted, artisan-made furniture with rustic-modern style
✅ FSC-certified wood, reclaimed materials and recycled metals, per Interior Insider
✅ Kipton sofa is the top seller, per Apartment Therapy
✅ Kipton cushions use springs, foam and down, per Apartment Therapy
✅ Modern Castle impressed with Kipton quality and comfort
✅ About 140 sofas and sectionals, mostly US-made, per SlumberSearch
✅ Extensive customization options
✅ Helpful in-store designers, per reviewers
✅ Distinctive statement pieces
✅ Less expensive than Restoration Hardware, per Interior Insider
✅ Indoor and outdoor collections
✅ Lighting, dining and decor
❌ Trustpilot score of 1.6 from 190 reviews, 80% one-star
❌ Damaged or defective deliveries, per reviewers
❌ Deliveries taking months, per reviewers
❌ Leather staining easily, per a reviewer
❌ Protection plans often don’t cover issues, per reviewers
❌ Financing complaints, per reviewers
❌ Short return window and email-only returns, per reviewers
Why Trust This Review
This review draws on 190 Trustpilot reviews of Arhaus (TrustScore 1.6) and its AI summary, testing from Apartment Therapy and Modern Castle, brand comparisons from Interior Insider, and pricing information from SlumberSearch. Arhaus’s Trustpilot profile is unclaimed and it has never invited reviews, so negative experiences may be overrepresented. Prices vary widely by configuration and fabric. GlossGirly has no commercial relationship with Arhaus that affects this verdict.
Full Review Breakdown
Design and Materials
Arhaus stands out for its distinctive, handcrafted look. Interior Insider describes a rustic-modern aesthetic using reclaimed and natural materials, solid hardwoods and full-grain leather, with artisan techniques like hand-applied finishes. Arhaus says hundreds of hands touch every sofa and sectional during building, cutting, sewing, tufting and hand-tying.
Customers who visit showrooms often love the look. Jake (2 stars) called the showroom very good, though staff could be dismissive. Kris Wells praised a designer who helped coordinate a sectional and marble-top dining table to fit their space.
Sofas and Sectionals
The Kipton is Arhaus’s most popular sofa. Apartment Therapy says it offers impressive customization, from sofas and sleeper sofas to chaise and corner sectionals, with supportive spring, foam and down cushions, though it comes only in neutral colors. Modern Castle praised its quality and comfort, noting its zippered, removable cushion covers.
Durability complaints do appear. A Trustpilot reviewer said several Kipton cushion covers came undone within a year. Bryna (US, 1 star) said five of six sectional pieces had defective springs. Bulent Tugrul (Italy, 1 star) said a Beaumont outdoor sectional cracked within three months. Lynne Coscia Langer (US, 1 star) said a $15,000 leather sofa stains from anything that touches it, including water condensation.
Delivery, Damage and Customer Service
Delivery and damage are recurring problems. Nello B (US, 1 star) said a $7,000 bed arrived broken. Gary James (US, 2 stars) said a chair arrived broken, and he had to pay for the replacement first and wait for a separate refund. Jennifer Bertoglio (US, 1 star) said in-stock items were still undelivered months after ordering. sylvia wolf (US, 1 star) said a couch took three months and arrived made incorrectly.
Customer service draws widespread criticism. Kaitos (US, 1 star) said a store’s ordering mistake on dinnerware wasn’t corrected. Abigail Jordan (US, 1 star) found three different prices for the same item across the website, showroom and quote. Wayne Sun (US, 1 star) said Arhaus sent demand letters asking him to repay a refund for a damaged sideboard.
Pricing, Returns, Warranty and Financing
Arhaus is expensive. SlumberSearch says sectionals range from about $2,000 to over $18,000. Interior Insider says the price reflects solid hardwoods, full-grain leather and handcrafted finishes, and positions Arhaus as better relative value than Restoration Hardware.
Returns and protection plans are often limited. Bryna said she was two days outside a 15-day return window when she discovered defects. Lucille Ruffino Benwell (US, 1 star) said squeaking recliners weren’t covered by an extended warranty, and Lynne Coscia Langer said leather staining wasn’t covered either. JACQUES RONDEAU (US, 1 star) and MD Amin (US, 1 star) criticized financing through Comenity Bank for late fees and confusing interest charges. Inspect every piece immediately on delivery, document damage, and read warranty and financing terms carefully.
Best Products Worth Buying
Arhaus’s top-selling sofa, praised by Apartment Therapy for its customization and supportive spring, foam and down cushions, and by Modern Castle for its quality and comfort. Best for families wanting a customizable, comfortable statement sofa. Trade-offs: neutral colors only, and one reviewer reported cushion covers coming undone. Inspect seams on delivery.
Handcrafted dining furniture made by artisans worldwide, which SlumberSearch calls one of Arhaus’s most popular categories. Kris Wells bought a marble-top dining table and chairs with a designer’s help. Best for statement dining rooms. Trade-offs: solid wood and marble can be heavy and costly, so confirm delivery and assembly details.
A wide range of indoor sectionals, many made in the US, from compact to oversized. Best for large living rooms and entertaining. Trade-offs: reviewers report spring defects and long delivery waits, so test showroom models and check delivery timelines.
Distinctive chandeliers and fixtures that complement Arhaus furniture. Best for completing a cohesive design. Trade-offs: reviewers reported long delivery waits and a chandelier that didn’t assemble properly. Confirm stock status and check pieces immediately on arrival.
What Customers Actually Think
“Their design suggestions made the selection process much easier and gave us confidence that everything would work well together.” — Kris Wells, Trustpilot reviewer (US, 4 stars, sectional and dining table)
“His warm attitude and keen eye for design made what can usually be a stressful shopping trip completely seamless and enjoyable.” — Simon Pegg, Trustpilot reviewer (US, 5 stars, Arhaus Loft)
“We paid $15k for a leather sofa that we have to keep completely covered with blankets to sit on it.” — Lynne Coscia Langer, Trustpilot reviewer (US, 1 star, leather sofa)
“$7K for a bed and it arrived broken.” — Nello B, Trustpilot reviewer (US, 1 star, bed)
“Arhaus is of a luxury brand furniture but obviously the furniture is of poor quality and the customer service is poor.” — Gary James, Trustpilot reviewer (US, 2 stars, Rodin Arm chairs)
Is It Worth It?
Arhaus can be worth it for shoppers who love its handcrafted look, especially the Kipton sofa, and who can test pieces in a showroom first. Because of frequent delivery and quality complaints, inspect everything on arrival, document issues immediately, and read return, warranty and financing terms carefully.
Competitors Table
Feature | Arhaus | Restoration Hardware | Pottery Barn | Crate & Barrel | West Elm | Castlery |
Trustpilot rating | 1.6/5 (190 reviews) | 1.8/5 (61 reviews) | 1.2/5 (2K reviews) | 1.1/5 (493 reviews) | 1.2/5 (1.6K reviews) | 4.6/5 (6K reviews) |
Style | Rustic-modern, artisan | Luxury, grand scale | Classic, casual | Modern, broad | Mid-century modern | Modern |
Handcrafted focus | Strong | Moderate | Moderate | Moderate | Some | Some |
Sustainable materials | FSC wood, reclaimed | Some | Some | Some | Some FSC | Some |
Showrooms | Yes | Yes | Yes | Yes | Yes | Limited |
Price level | Premium | Luxury | Mid to premium | Mid | Mid | Mid |
FAQs
Is Arhaus furniture good quality?
Testers praise pieces like the Kipton, but Trustpilot reviewers report defects and damage.
How much does an Arhaus sectional cost?
About $2,000 to over $18,000, according to SlumberSearch.
Is Arhaus cheaper than Restoration Hardware?
Yes. Interior Insider says Arhaus’s entry prices are lower.
What is Arhaus’s best sofa?
Apartment Therapy calls the Kipton its top seller.
Does Arhaus have a long return window?
A reviewer reported a 15-day return window, so check terms before ordering.
Final Verdict
Arhaus offers beautiful, handcrafted furniture with a distinctive style, and its Kipton sofa and design services earn genuine praise. For shoppers who value artisan pieces and sustainable materials, Arhaus has real appeal.
The concerns are serious: damaged deliveries, months-long waits, limited warranty coverage and frustrating customer service. If you buy, test pieces in person, inspect everything at delivery, and understand return and financing terms. For statement furniture, Arhaus can deliver, but go in with caution.
Scorecard
Category | Score |
Design & Style | 9.2/10 |
Craftsmanship | 7.4/10 |
Comfort | 8.2/10 |
Showroom Experience | 8.4/10 |
Delivery & Condition | 4.0/10 |
Customer Service | 3.6/10 |
Warranty & Returns | 3.8/10 |
Value for Money | 6.0/10 |
Overall | 6.2/10 |
