Breville’s documented strength is café-quality appliances that are easy to use, backed by strong customer support. Founded in Sydney, Australia, with its US office in Southern California, Breville says it designs and engineers kitchen tools to deliver commercial-quality performance that look great and are easy to use. Its espresso machines are among the most recommended in the world. Tom’s Guide gave the Barista Express an Editor’s Choice 4.5-star rating, calling it one of the best espresso machines around for its consistently excellent cup and milk frothing. TechRadar rated the Bambino Plus 4.5 out of 5, and Tom’s Guide calls it its top-rated espresso machine and the reigning entry-level champ.
On Trustpilot, Breville holds an excellent 4.3 TrustScore from more than 13,700 reviews, with 73% five-star ratings. Trustpilot’s AI summary of more than 6,800 recent reviews says reviewers overwhelmingly had a great experience, praising helpful, knowledgeable staff who patiently guide them through troubleshooting, along with personalized attention and efficient support. Bob Baer (5 stars, verified) said his coffeemaker’s descaling function stopped working after several years, and Breville serviced it for a reasonable price. Julie (5 stars, verified) said Breville quickly helped her fix a problem with her new Bambino Plus. Susan Warren (5 stars, verified) said an agent walked her through cleaning and descaling her older Barista Express and sent a replacement manual.
Breville’s range spans espresso machines, grinders, smart ovens, air fryers, blenders, juicers, kettles, toasters and sparkling water makers. Its espresso lineup runs from the Bambino (about $279.95 on sale) and Bambino Plus ($499.95 list, often $399.95) to the Barista Express ($699.95 list, often on sale), Barista Express Impress, Barista Touch Impress and the high-end Oracle. The Smart Oven Air Fryer Pro is a popular countertop oven, often around $349.95 on sale. Breville also offers repair services for older machines.
The honest caveat: 16% of Breville’s Trustpilot reviews are one-star. Trustpilot’s summary notes long wait times, difficulty getting through to support lines, prolonged repair delays, poorly packaged items and occasional communication breakdowns on complex requests. Dixie Dixiedoll (New Zealand, 1 star) said a temperature-controlled kettle never arrived and the tracking number didn’t work. Samuel Provenza (US, 1 star) said his case was closed without being resolved, which Breville admitted was its error. Breville invites reviews and replies to 98% of negative ones, typically within 24 hours.
Quick Highlights
✅ 4.3/5 TrustScore from 13,700+ reviews, 73% five-star
✅ Barista Express rated 4.5 stars, Editor’s Choice, per Tom’s Guide
✅ Bambino Plus rated 4.5/5, per TechRadar
✅ Barista Express is Breville’s least expensive model with a built-in grinder, per Tom’s Guide
✅ Bambino Plus heats up quickly and is compact
✅ Smart Oven Air Fryer Pro replaces multiple appliances
✅ Knowledgeable, patient support staff, per Trustpilot’s summary
✅ Repair services for older machines, per reviewers
✅ Frequent sales on espresso machines
✅ Commercial-quality design, per Breville
✅ Replies to 98% of negative reviews within about 24 hours
✅ Wide range from espresso to sparkling water
❌ 16% one-star Trustpilot reviews
❌ Long phone wait times, per reviewers
❌ Repair delays reported
❌ Lost or poorly packaged deliveries reported
❌ Cases occasionally closed prematurely
❌ Barista Express has a learning curve, per Tom’s Guide
❌ Premium prices on higher-end models
Why Trust This Review
This review draws on more than 13,700 Trustpilot reviews of Breville (TrustScore 4.3) and its AI summary, testing from Tom’s Guide, TechRadar and The Kitchn, deals coverage from Popular Science, retailer ratings from Target, guidance from Talk About Coffee and Breville company information. Breville invites customers to review, which can lift its score. Prices change frequently with sales.
Safety note: Espresso machines and smart ovens get very hot, and steam wands can scald. Keep appliances away from children, follow descaling instructions, and unplug appliances before cleaning. GlossGirly has no commercial relationship with Breville that affects this verdict.
Full Review Breakdown
Espresso Machines
Breville’s espresso machines are its most celebrated products. The Bambino and Bambino Plus are compact entry-level machines without grinders. Tom’s Guide calls the Bambino Plus its top-rated espresso machine, praising espresso extraction, its compact size and its powerful milk frother. TechRadar rated it 4.5 out of 5. The Kitchn’s tester said the Bambino was easy to move around compared with her heavier Barista Express.
The Barista Express is the least expensive Breville with an integrated grinder, according to Tom’s Guide, which called it one of the best espresso machines around but noted it takes some know-how to perfect lattes and cappuccinos. Talk About Coffee calls it the single most popular home espresso machine in North America, but notes a Bambino paired with a quality separate grinder may produce better espresso at a similar total price. Higher-end models like the Barista Express Impress, Barista Touch Impress and Oracle add assisted tamping, touchscreens and automation.
Smart Ovens and Other Appliances
Breville’s countertop ovens are also popular. Popular Science’s writer said a broken stove barely affected them because they use their Breville smart oven and air fryer almost exclusively. The Smart Oven Air Fryer Pro roasts, bakes, air fries and more, and Target lists it at 4.5 stars from more than 1,900 reviews.
Breville also makes blenders, juicers, kettles, toasters, including the Eye Q smart toaster that toasts by color, and InFizz sparkling water makers. Maria Sedlock (US, 5 stars) said Breville covered a replacement inner lid for her blender under warranty.
Customer Service and Repairs
Customer service is a major strength. Trustpilot reviewers frequently name helpful agents. Vinny (US, 5 stars) said an agent arranged a replacement and called back to solve an issue. Marco deVito (US, 5 stars) said Breville sent a box to ship his Barista Jet for repair and fixed it quickly. PAINDA ZAMAN (US, 5 stars) said an agent’s step-by-step instructions taught him to brew a perfect coffee.
Breville also services older machines. Bob Baer said his coffeemaker was serviced for a reasonable price after several years. Some reviewers report long phone waits and repair delays, and Samuel Provenza’s case was closed prematurely, which Breville acknowledged as an error.
Pricing and Value
Breville is premium-priced but frequently on sale. Popular Science lists the Bambino at about $279.95, the Bambino Plus at $399.95 and the Barista Express at $599.95 during sales. Tom’s Guide has seen the Barista Express drop to $499, matching the Bambino Plus’s full price. The Kitchn lists the Barista Express at $699.95 at full price.
Given the café-quality results and strong support, many reviewers feel Breville is worth the investment. Waiting for sales offers the best value, and pairing a Bambino with a separate grinder is a cost-effective alternative to the Barista Express, according to Talk About Coffee.
Best Products Worth Buying
A compact espresso machine that Tom’s Guide calls its top-rated espresso maker and TechRadar rated 4.5 out of 5, praised for excellent extraction, compact size and a powerful automatic milk frother. Best for beginners, small kitchens and latte lovers. Trade-offs: no built-in grinder, so budget for a separate grinder like the Breville Smart Grinder Pro or Baratza Encore.
Breville’s best-selling espresso machine with an integrated conical burr grinder, which Tom’s Guide gave an Editor’s Choice 4.5-star rating. Best for those wanting an all-in-one bean-to-cup setup. Trade-offs: a learning curve to dial in grind and tamp, and a heavier, larger footprint. The reservoir can be hard to remove under overhanging cabinets, per Tom’s Guide.
A versatile countertop oven that roasts, bakes, broils and air fries, rated 4.5 stars from more than 1,900 Target reviews. Popular Science’s writer relies on it almost exclusively. Best for small kitchens and anyone wanting to replace several appliances. Trade-offs: takes up significant counter space.
Breville’s most affordable espresso machine, which The Kitchn found produced coffee nearly as good as its pricier Barista Express. Best for budget-conscious espresso beginners. Trade-offs: manual milk frothing and no grinder. Upgrade to the Bambino Plus for automatic frothing.
What Customers Actually Think
“First and foremost, it is a great coffeemaker!” — Bob Baer, Trustpilot reviewer (5 stars, verified, Breville coffeemaker)
“Service representative was knowledgeable about my product & was able to walk me through the processes of cleaning & descaling my older Barista Express.” — Susan Warren, Trustpilot reviewer (5 stars, verified, Barista Express)
“His step by step instructions helped me learn how to brew a perfect coffee.” — PAINDA ZAMAN, Trustpilot reviewer (US, 5 stars, verified, espresso machine)
“I’ve been asking for the correct tracking details for over 3 weeks now.” — Dixie Dixiedoll, Trustpilot reviewer (New Zealand, 1 star, temperature-controlled kettle)
“My case was closed without asking for it, the problem still remains.” — Samuel Provenza, Trustpilot reviewer (US, 1 star, verified, Breville appliance)
Is It Worth It?
Yes. Breville makes some of the best home espresso machines and countertop ovens available, backed by customer support that thousands of reviewers praise. Buy during sales for the best value, and choose the Bambino Plus for simplicity or the Barista Express for an all-in-one setup.
Competitors Table
Feature | Breville | De’Longhi | KitchenAid | Gaggia | Ninja | Cuisinart |
Trustpilot rating | 4.3/5 (13,756 reviews) | Not checked | 1.3/5 (2,066 reviews) | Not checked | Not checked | Not checked |
Entry espresso machine | Bambino | Stilosa | Semi-automatic | Classic | Espresso & Coffee Barista | Espresso maker |
Built-in grinder option | Barista Express | La Specialista | Some | Limited | Luxe Café | Limited |
Smart ovens | Yes | Some | Some | No | Yes | Yes |
Support reputation | Strong | Varies | Weak, per reviewers | Varies | Varies | Varies |
Price level | Mid to premium | Budget to premium | Mid to premium | Mid | Budget to mid | Budget to mid |
FAQs
Which Breville espresso machine is best?
Tom’s Guide rates both the Bambino Plus and Barista Express highly. The Bambino Plus suits beginners, while the Barista Express includes a grinder.
Does the Bambino Plus have a grinder?
No. You’ll need a separate grinder.
How much is the Breville Barista Express?
About $699.95 at full price, with frequent sales.
Does Breville repair old machines?
Reviewers say Breville offers servicing, sometimes for a fee after warranty.
Is Breville customer service good?
Most Trustpilot reviewers praise it, though some report long waits.
Final Verdict
Breville makes some of the most respected home espresso machines and countertop appliances available, with the Bambino Plus and Barista Express earning top marks from testers. Its customer support stands out, with thousands of reviewers praising patient, knowledgeable agents.
The trade-offs are premium pricing, occasional long waits and some repair delays. Buy during sales and choose the model that matches your coffee skills. For café-quality coffee at home, Breville is one of the best brands available.
Scorecard
Category | Score |
Espresso Performance | 9.2/10 |
Ease of Use | 8.6/10 |
Build Quality | 8.6/10 |
Product Range | 9.0/10 |
Customer Service | 9.0/10 |
Repairs & Warranty | 8.0/10 |
Delivery Reliability | 7.4/10 |
Value for Money | 8.2/10 |
Overall | 8.6/10 |
