BBQGuys’ documented strength is selection and expert help. The Baton Rouge, Louisiana retailer sells gas and charcoal grills, pellet grills, kamados, pizza ovens, outdoor refrigerators, storage, complete outdoor kitchen islands, furniture and accessories, with free shipping on most orders. It carries major brands including Weber, Napoleon, Kamado Joe and Blaze, plus its own BBQGuys Signature line. BBQGuys also offers free 3D outdoor kitchen design, financing, protection plans, a rewards program and design center locations. It says its customer service reps receive eight weeks of hands-on product training.
On Trustpilot, BBQGuys scores 3.2 from 678 reviews, with 58% five-star ratings. Trustpilot’s AI summary of 97 recent reviews says most reviewers were somewhat happy, praising helpful, knowledgeable staff before and after purchase, remarkably fast delivery with heavy orders arriving securely on pallets, and solid product quality. Customers often name individual reps. Keith von Glahn (US, 5 stars) said sales agent Tiffany was professional, knowledgeable and kept the conversation fun while he chose his outdoor kitchen. KYMom (US, 5 stars) said rep Joey processed a credit when her grill’s price dropped $90 overnight. Lynn Haddock-Low (US, 5 stars) said BBQGuys sent replacement cabinet doors the same day after hers didn’t fit, even though she was a few days past the return window. M Kramer (US, 5 stars) said agent Rachael identified the right cover for an inherited built-in grill from just a photo.
Prices span a wide range. On BBQGuys’ site, freestanding gas grills ran from about $699 to more than $3,400, Blaze outdoor kitchen packages from about $2,197 to $9,422, and BBQGuys Signature outdoor kitchen islands around $15,499 on sale. Many listings show “As low as” monthly financing and estimated warehouse ship times.
The honest caveat: 31% of BBQGuys’ Trustpilot reviews are one-star. Trustpilot’s summary notes unexpected shipping delays, changing delivery dates, poor communication, damaged items, expensive return fees and unhelpful support when problems arise. Reviewers describe backorders sold as in stock, weeks of “next week” promises, warranty claims that drag on for months, and price match requests denied. BBQGuys hasn’t invited reviews recently and replies to only 8% of negative reviews.
Quick Highlights
✅ Huge selection: grills, smokers, pizza ovens, outdoor kitchens and furniture
✅ Major brands plus the BBQGuys Signature line
✅ Free shipping on most orders
✅ Free 3D outdoor kitchen design services
✅ Knowledgeable sales reps, frequently praised by name
✅ Reps receive eight weeks of product training, per BBQGuys
✅ Heavy orders often arrive quickly on pallets
✅ Financing, protection plans and rewards program
✅ Price drop credits and flexible fixes reported by some buyers
✅ Design center locations
✅ Detailed product information and comparisons on site
✅ Complete outdoor kitchen packages available
❌ 31% one-star Trustpilot reviews
❌ Backordered items sold without clear notice, per reviewers
❌ Shipping delays and changing delivery dates
❌ Return shipping fees, even for delayed orders
❌ Warranty claims can take months
❌ Price match guarantee denied in some cases
❌ Replies to only 8% of negative reviews
Why Trust This Review
This review draws on 678 Trustpilot reviews of BBQGuys (TrustScore 3.2) and Trustpilot’s AI summary of recent reviews, plus BBQGuys’ product listings, pricing and service pages. BBQGuys hasn’t invited Trustpilot reviews recently, so its profile may skew negative. Prices and shipping estimates change frequently, so confirm them at checkout.
Safety note: Gas grills, side burners and outdoor kitchens should be installed according to manufacturer instructions and local codes, ideally by a qualified professional. Check gas connections regularly for leaks, and stop using any appliance that shows signs of fire risk. GlossGirly has no commercial relationship with BBQGuys that affects this verdict.
Full Review Breakdown
Selection and Products
BBQGuys is one of the largest specialist retailers for outdoor cooking. Its catalog covers gas, charcoal and pellet grills, kamados, griddles, pizza ovens, smokers, outdoor refrigerators, sinks, storage doors and drawers, complete grill islands, patio furniture and accessories. It carries well-known brands like Weber, Napoleon and Kamado Joe, as well as Blaze, which offers 304 stainless steel grills, refrigeration and storage designed to match, and BBQGuys Signature products like access doors, sinks and islands.
Ben Savoie (5 stars) praised the website’s detailed information and easy model comparisons. Cycling group member (4 stars) said the selection is good despite service issues. Leon Carroll (US, 5 stars) said a grill cover matched dealer quality at a lower price. Product quality draws mixed feedback over the long term. One reviewer said Blaze appliances rusted and a side burner caught fire underneath after a few years, and another said outdoor kitchen products rusted and pitted within two years.
Sales Experience and Design Help
This is where BBQGuys shines. Customers frequently name sales reps who helped them choose. Keith von Glahn praised Tiffany’s knowledge and humor, and Chris Powell (5 stars) described a smooth purchase of a Mont Alpi grill island. Kurt Buecheler (5 stars) praised rep Brina Thomas for listening and resolving his issue. Jane (US, 5 stars) rated the service 10 out of 10 for polite, competent staff and fast responses.
BBQGuys offers free 3D outdoor kitchen design, which helps you visualize an island, choose equipment and plan dimensions before buying. That’s valuable because outdoor kitchen components must fit precisely, as Lynn Haddock-Low learned when her cabinet doors were too tall for her enclosure. Use the design service and confirm cutout dimensions with your contractor before ordering.
Shipping and Delivery
Delivery experiences are sharply divided. Trustpilot’s summary says many buyers praise remarkably fast delivery, with heavy items arriving on pallets within days. Ben Savoie was impressed by delivery speed, and Jerry Winemiller (US, 5 stars) said ordering was easy and delivery acceptable. Michael Smith (US, 4 stars) said support fixed a delay so his shipment arrived early.
But many negative reviews focus on delays. LOU (US, 1 star) said he called weekly for weeks and kept hearing “next week” before cancelling. Marc (US, 1 star) cancelled a Weber grill after three weeks with no delivery date. Casey Pence (US, 1 star) said BBQGuys sold an item that wasn’t in stock without notification, though BBQGuys replied that it helped her cancel and refund. Mike F. (US, 1 star) called delivery atrocious. Check each listing’s “Leaves Warehouse” estimate and confirm stock before ordering.
Returns, Warranty and Price Match
Returns and warranty claims are BBQGuys’ biggest weaknesses. John Freeman (US, 1 star) said he was charged return fees after his order arrived too late for his contractor. RL (US, 1 star) said a confirmation showed two grills instead of one, they shipped before he could correct it, and he faced return shipping charges. SANDY (US, 1 star) said a failing gas regulator under a lifetime warranty meant waiting months for parts, while BBQGuys declined to ship a replacement grill. Mike (US, 1 star) received a damaged fridge door and discolored countertops and was told to wait 10 weeks for replacements he’d have to install himself.
BBQGuys advertises a price match guarantee, but some reviewers say it wasn’t honored. One said a Kamado Joe price match was refused. On the positive side, KYMom received a credit when her grill’s price dropped, and BRIAN JONES (US, 4 stars) said rep Jon worked with GE for weeks and offered a refund when the manufacturer wouldn’t help.
Best Products Worth Buying
Complete Blaze bundles that combine a built-in grill with matching storage, refrigeration and accessories in 304 stainless steel, sold in three-, six- and seven-piece configurations with LTE and Professional grills. They simplify building an outdoor kitchen because everything is designed to match, and BBQGuys’ free 3D design service can help plan the layout. Best for homeowners building a full outdoor kitchen island. Trade-offs: some reviewers report rust or component problems after a few years and slow warranty parts. Ask about warranty terms and parts availability before buying, and have a professional install gas lines.
BBQGuys carries a wide range of freestanding gas grills across brands like Weber and Napoleon, many with free shipping and listings showing warehouse ship times of 24 hours to three business days. Best for buyers who want a quality grill without building an island, and who value detailed comparisons on BBQGuys’ site. Trade-offs: some reviewers waited weeks for specific models, so confirm stock and ship time on the listing. Compare prices, since one reviewer received a credit after a price drop.
BBQGuys’ house-brand outdoor kitchen islands and storage packages, including stainless steel access doors, drawers and drop-in bar sinks. They offer a coordinated look and are designed to work with major grill brands. Best for buyers planning a complete custom outdoor kitchen with BBQGuys’ design help. Trade-offs: measurements must be precise, as Lynn Haddock-Low found with doors that were too tall. Confirm every cutout with your contractor before ordering.
Covers, grates, rotisserie kits, smoker boxes and replacement parts across major brands. Leon Carroll said a cover matched dealer quality at a lower price, and M Kramer said a rep identified the right cover from a photo. Best for maintaining and upgrading your existing grill. Trade-offs: specify your exact model, and ask a rep to confirm fit before ordering.
What Customers Actually Think
“Tiffany was professional, knowledgeable and informative.” — Keith von Glahn, Trustpilot reviewer (US, 5 stars, outdoor grill and kitchen)
“Joey in customer service was super helpful and kindly processed a credit adjustment this morning.” — KYMom, Trustpilot reviewer (US, 5 stars, grill)
“Very happy with our experience with BBQ Guys and I would absolutely do business with them again.” — Lynn Haddock-Low, Trustpilot reviewer (US, 5 stars, Napoleon built-in grill and cabinet doors)
“Every time I was told the same thing…It would be next week run around.” — LOU, Trustpilot reviewer (US, 1 star, BBQ order)
“BBQ Guys states we have to wait months for parts to arrive before they can ship.” — SANDY, Trustpilot reviewer (US, 1 star, outdoor kitchen grill warranty)
Is It Worth It?
Yes, for buyers who want expert help choosing grills and planning outdoor kitchens, especially if you use the free 3D design service and confirm stock and ship times before ordering. Keep detailed records, check warranty terms carefully, and expect possible delays on popular or backordered items.
Competitors Table
Feature | BBQGuys | BBQ Authority | Home Depot | Lowe’s | Ace Hardware | Costco |
Trustpilot rating | 3.2/5 (678 reviews) | 4.7/5 (3K reviews) | Not checked | Not checked | Not checked | Not checked |
Outdoor kitchen focus | Strong | Strong | Limited | Limited | Limited | Seasonal |
Free 3D design | Yes | Varies | No | No | No | No |
Free shipping | Most orders | Varies | Varies | Varies | Varies | Varies |
Specialist reps | Yes | Yes | Limited | Limited | In store | No |
Price match | Yes, with conditions | Varies | Yes | Yes | Varies | No |
FAQs
Is BBQGuys legit?
Yes. It’s a Baton Rouge-based retailer with hundreds of Trustpilot reviews and major brand partnerships.
Does BBQGuys offer free shipping?
On most orders, according to BBQGuys.
Does BBQGuys design outdoor kitchens?
Yes, it offers free 3D outdoor kitchen design services.
Does BBQGuys price match?
It has a price match guarantee, though some reviewers say requests were denied.
How long does BBQGuys shipping take?
Listings show estimated warehouse ship times, but some reviewers waited weeks for backordered items.
Final Verdict
BBQGuys is one of the best places to shop for grills and outdoor kitchens thanks to its huge selection, free design help and knowledgeable reps who customers praise by name. Many buyers receive heavy orders quickly and enjoy a smooth experience.
When things go wrong, though, BBQGuys can be frustrating. Reviewers report backorders, shifting delivery dates, return fees and slow warranty parts. Use the design service, confirm stock and ship times, double-check dimensions, and keep every quote and email. Planned carefully, BBQGuys can help you build the outdoor kitchen you want.
Scorecard
Category | Score |
Selection | 9.4/10 |
Sales Expertise | 9.0/10 |
Design Services | 8.8/10 |
Delivery Reliability | 6.0/10 |
Product Durability | 6.8/10 |
Returns & Fees | 5.2/10 |
Warranty Support | 4.8/10 |
Value for Money | 7.6/10 |
Overall | 7.2/10 |
