Raymour & Flanigan’s documented strength is a helpful, low-pressure in-store experience with a wide selection of furniture and mattresses. Founded in 1947 and headquartered in Liverpool, New York, the company describes itself as the Northeast’s top destination for home furnishings, with more than 100 stores across the region. Trustpilot lists 158 locations. It carries brand-name sofas, mattresses, bedroom sets and dining furniture at a range of budgets. SlumberSearch lists prices from about $89 to $4,995 and calls it a household name for budget-conscious to moderately priced furniture.
On Trustpilot, Raymour & Flanigan scores 4.4 from more than 65,000 reviews, with 82% five-star ratings. Trustpilot’s AI summary says customers praise exceptionally helpful, knowledgeable and patient sales staff and a pressure-free environment. Rob Thompson (US, 5 stars) said he’s bought from the Langhorne store for over 20 years. Yvonne Caldararo (US, 5 stars) called the white-glove delivery outstanding. Barbara Steele (US, 5 stars) praised high-quality furniture at affordable prices. Many store locations score around 4.9.
The honest caveat: the company invites customers to review, often right after an in-store purchase and before delivery, which can lift the score. It hasn’t replied to negative Trustpilot reviews. Trustpilot’s summary notes delayed shipping, long delivery waits, damaged items and difficulty reaching support. Helen RomanBruzese (4 stars) said her rug and bedroom set went to two different addresses, and the dresser drawers arrived in three different colors. A Millbury store reviewer said every chest arrived damaged after eight delivery attempts. ConsumerAffairs lists frequent product quality issues and delivery delays as cons. SlumberSearch notes returns on select items are limited to 72 hours.
Quick Highlights
✅ Trustpilot rating of 4.4 from 65,000+ reviews
✅ Helpful, no-pressure sales staff, per reviewers
✅ 100+ stores across the Northeast
✅ Wide selection of furniture and mattresses
✅ Prices from about $89 to $4,995, per SlumberSearch
✅ White-glove delivery praised, per reviewers
✅ Outlet stores for discounts
✅ Responsive customer service, per ConsumerAffairs
✅ Floor model deals, per reviewers
✅ Long-time repeat customers
❌ Invited reviews may inflate the score
❌ Delivery delays and damaged items, per reviewers
❌ Product quality issues, per ConsumerAffairs
❌ 72-hour returns on select items, per SlumberSearch
❌ Hasn’t replied to negative Trustpilot reviews
❌ Hard to reach support after purchase, per reviewers
Why Trust This Review
This review draws on more than 65,000 Trustpilot reviews of Raymour & Flanigan (TrustScore 4.4) and its AI summary, individual store pages on Trustpilot, ConsumerAffairs’ pros and cons, and SlumberSearch’s scoring. Raymour & Flanigan invites reviews and holds a paid Trustpilot subscription, and many reviews are written right after purchase, before delivery.
Safety note: Anchor tall dressers and bookcases to the wall to prevent tip-overs, especially in homes with children. Inspect deliveries for damage before signing. GlossGirly has no commercial relationship with Raymour & Flanigan that affects this verdict.
Full Review Breakdown
In-Store Experience
The showroom experience is Raymour & Flanigan’s biggest strength. Reviewers repeatedly name helpful salespeople. Hartee (US, 5 stars) said a rep guided them without hovering. Jack Mandelbaum (US, 5 stars) said selection and service were top notch with far better prices than a competitor.
Selection and Pricing
Raymour & Flanigan carries a wide range of furniture, mattresses and decor across price points. SlumberSearch notes leather pieces are best rated but pricier, while microfiber sectionals are most popular. Outlet stores and floor models offer extra savings.
Delivery and Quality
Delivery is the main weak spot. Trustpilot’s summary notes delays and damage. Helen RomanBruzese praised delivery staff but described mismatched drawers and split deliveries. A Wyomissing store reviewer said a bedroom set wore poorly after two years. Others had smooth deliveries.
Returns and Customer Service
SlumberSearch lists a 72-hour return window on select items. Reviewers describe difficulty reaching support after purchase, though some praise quick fixes, like Oscar at the Norwalk store resolving a sofa issue the same day. Inspect items immediately and report problems quickly.
Best Products Worth Buying
SlumberSearch says leather varieties are the best rated. Lori (5 stars) praised a rich brown leather recliner. Best for durable living room seating. Trade-offs: at the upper end of the price range.
The most popular upholstered sectionals, per SlumberSearch. Best for families on a budget. Trade-offs: confirm fabric durability.
Raymour & Flanigan sells major mattress brands with in-store testing. Peter C (5 stars) said a salesperson made mattress shopping easy. Best for trying before buying. Trade-offs: compare with online brands’ trials.
Discounted pieces at outlet stores. A Norwalk reviewer praised a good floor model price. Best for budget buyers. Trade-offs: check condition and return limits.
What Customers Actually Think
“I have been buying furniture from Raymour & Flannigan in Langhorne for over 20 years” — Rob Thompson, Trustpilot reviewer (US, 5 stars, invited, furniture)
“Also the White Glove delivery service was outstanding!!” — Yvonne Caldararo, Trustpilot reviewer (US, 5 stars, invited, furniture)
“I love the high quality and beauty of their furniture.” — Barbara Steele, Trustpilot reviewer (US, 5 stars, invited, furniture)
“Customer service and delivery people were great!” — Helen RomanBruzese, Trustpilot reviewer (4 stars, invited, area rug and bedroom set)
“Eight separate delivery attempts and they STILL couldn’t get it right.” — Millbury store reviewer, Trustpilot (bedroom set)
Is It Worth It?
Yes, for Northeast shoppers who want to see furniture in person with helpful staff and a wide range. Inspect deliveries carefully, ask about return windows before buying, and document damage immediately.
Competitors Table
Feature | Raymour & Flanigan | Rooms To Go | Bob’s Discount | Ashley | Nebraska Furniture Mart | Wayfair |
Trustpilot rating | 4.4/5 (65K reviews) | 4.8/5 (58K reviews) | 3.5/5 (9K reviews) | 1.4/5 (1K reviews) | 4.7/5 (142K reviews) | 1.3/5 (6K reviews) |
Region | Northeast | Southeast | Nationwide | Nationwide | Midwest, TX | Online |
Showrooms | 100+ | Yes | Yes | Yes | Large stores | No |
Price level | Budget to mid | Budget to mid | Budget | Budget to mid | Wide range | Wide range |
Invites reviews | Yes | Not checked | Not checked | Not checked | Not checked | Not checked |
FAQs
Is Raymour & Flanigan good quality?
Many reviewers praise quality, but ConsumerAffairs lists frequent quality issues.
What is Raymour & Flanigan’s return policy?
SlumberSearch lists a 72-hour return window on select items.
Where are Raymour & Flanigan stores?
More than 100 stores across the Northeast
Does Raymour & Flanigan offer white-glove delivery?
Yes, and reviewers often praise it.
Is Raymour & Flanigan’s Trustpilot score reliable?
It’s high but includes many invited reviews written before delivery.
Final Verdict
Raymour & Flanigan delivers a helpful, no-pressure showroom experience with broad selection across the Northeast. Loyal customers return for decades.
Delivery delays, damage and post-sale support remain the main risks. Inspect everything at delivery and confirm return terms.
Scorecard
Category | Score |
In-Store Experience | 9.2/10 |
Selection | 8.8/10 |
Price Range | 8.0/10 |
Product Quality | 7.0/10 |
Delivery | 6.4/10 |
Returns | 5.8/10 |
Post-Sale Support | 6.2/10 |
Review Evidence | 7.6/10 |
Overall | 7.6/10 |
