Kendra Scott’s documented strength is cheerful, giftable jewelry with colorful stones and recognizable designs. The Texas brand is best known for its Elisa Pendant Necklace, a small oval stone on a delicate chain, made in 14k gold-plated or rhodium-plated brass with a 15-inch chain and 2-inch extender, according to retailer listings. Bloomingdale’s lists the Elisa at $70, and Kendra Scott also sells a collection at Target with pendants from about $30. Greenlit Content says most Kendra Scott pieces are plated brass with semiprecious stones and custom glass, priced from about $45 to $500, and rates the quality a cut above much fashion jewelry, holding up well to near-daily wear. It also notes the brand’s charitable giving.
Customers love the designs. On Trustpilot, one reviewer (5 stars) said she has many Kendra Scott necklaces, loves the drusy designs and finds they don’t tarnish easily. Anne (UK, 5 stars) praised excellent service from an agent and said she loves the jewelry. Another reviewer called the Shreveport, Louisiana store stellar for its old-fashioned customer service. A Bloomingdale’s reviewer said the Elisa’s length and quality were perfect and called it a good buy. Kendra Scott’s stores are known for in-person styling and personalized pieces.
Kendra Scott’s range includes necklaces, earrings, bracelets, rings and charms in gold-plated, silver-plated and rhodium-plated finishes, plus a fine jewelry line in solid gold and other precious metals. Its fashion jewelry relies on plating, while its fine jewelry is more durable. This distinction matters, because several reviewers say Kendra Scott repairs only fine jewelry, not fashion pieces.
The honest caveat: Kendra Scott’s Trustpilot score is about 1.8 to 1.9 from roughly 106 to 108 reviews, and the profile doesn’t invite reviews. Trustpilot’s summary says reviewers are disappointed with quality and pricing, and describe customer service as unhelpful and rigid when items are damaged. Reviewers report plated jewelry tarnishing or losing color within weeks or months, broken pieces, and refusals to repair “fashion jewelry.” One reviewer said a $96 Elisa Gold Pendant broke under normal use and couldn’t be repaired. Another said a seashell necklace turned her neck gray within three months.
Quick Highlights
✅ Iconic, giftable designs like the Elisa Pendant Necklace
✅ Colorful semiprecious stones and drusy finishes
✅ Elisa features a 15-inch chain with 2-inch extender
✅ Prices from about $45 to $500, per Greenlit Content
✅ Affordable Target collection from about $30
✅ Rated a cut above most fashion jewelry, per Greenlit Content
✅ Fine jewelry line in solid precious metals
✅ Praised in-store service at some locations
✅ Personalization and in-store styling
✅ Widely available at department stores and Target
✅ Charitable giving, per Greenlit Content
✅ Some reviewers say pieces don’t tarnish easily
❌ Trustpilot score of about 1.8 to 1.9
❌ Most pieces are plated brass, not solid gold or silver
❌ Tarnishing and color loss reported within weeks or months
❌ Fashion jewelry not repaired, per reviewers
❌ Slow or rigid customer service, per reviewers
❌ Considered overpriced by some reviewers
❌ Difficult to reach support by phone, per reviewers
Why Trust This Review
This review draws on Trustpilot’s Kendra Scott profile (TrustScore about 1.8 to 1.9 from roughly 106 to 108 reviews) and its AI summary, retailer listings and reviews from Bloomingdale’s, Walmart and Target, and Greenlit Content’s review. Trustpilot blocked a direct fetch of its profile, so data comes from its regional pages. Kendra Scott doesn’t invite Trustpilot reviews, so it likely skews negative.
Skin safety note: Kendra Scott’s fashion jewelry is plated brass. Plating can wear and expose base metal, which may discolor skin. If you have metal sensitivities, choose solid gold, sterling silver or the brand’s fine jewelry, and remove jewelry before swimming, showering or exercising. GlossGirly has no commercial relationship with Kendra Scott that affects this verdict.
Full Review Breakdown
Design and Signature Pieces
Kendra Scott’s designs are its biggest draw. The Elisa Pendant Necklace is the brand’s signature, with a small oval stone set in a gold- or rhodium-plated frame on a delicate chain. It comes in dozens of stones and colors, from drusy and mother-of-pearl to pink, turquoise and London blue glass. Walmart lists the Elisa at 3.7 from more than 100 reviews, and a Bloomingdale’s reviewer praised its length and quality.
Kendra Scott’s stud and drop earrings, like the Elle, and layered necklaces are also popular. Greenlit Content calls the styles bold statement pieces in a range of looks. Kendra Scott is a frequent choice for birthday, graduation and bridesmaid gifts.
Materials and Quality
Most Kendra Scott jewelry is plated brass. The Elisa, for example, is 14k gold plated over brass, according to retailer listings. Greenlit Content says the brand uses plated brass with semiprecious stones and custom glass, and that the plating feels substantial and held up well to near-daily wear. It rates Kendra Scott slightly above BaubleBar and on par with Gorjana for quality, while noting Mejuri uses higher-quality materials at higher prices.
Many Trustpilot reviewers disagree. One said a 14k gold-plated bracelet lost its gold after a handful of wears. Another said plated jewelry couldn’t withstand sweat. A reviewer called pieces garbage costume jewelry for the price. Plated jewelry wears faster with water, sweat, perfume and lotion, so care matters. For lasting quality, consider Kendra Scott’s fine jewelry line.
Repairs, Warranty and Returns
Repair policy is a frequent frustration. Several reviewers say Kendra Scott repairs only its fine jewelry, not fashion jewelry. One said she was told her $96 Elisa Gold Pendant couldn’t be repaired because it’s fashion jewelry, despite the site mentioning paid out-of-warranty repairs. Another said the fine-jewelry-only rule isn’t clearly explained until after purchase, and was offered a 15% discount that didn’t apply to most of the store.
Returns and refunds also draw complaints. A reviewer said credit took more than 15 days to process. Others report hard-to-reach phone support and slow email responses. Keep receipts, check the repair and return policy for your specific piece, and contact support quickly if something breaks.
Stores, Service and Value
In-store experiences are often positive. One reviewer praised the Shreveport store’s old-fashioned service, and another thanked an employee at Lakeside Shopping Mall for going above and beyond. Anne praised email support and free shipping to the UK.
Online and phone service draw more criticism. Reviewers describe long holds, slow email replies, live chat that couldn’t help, and orders that were hard to track. On value, Kendra Scott’s fashion jewelry is affordable compared with fine jewelry but pricey for plated brass. Some reviewers felt it was overpriced for the quality. Watch for sales, consider Kendra Scott’s Target collection for lower prices, and invest in fine jewelry for pieces you’ll wear daily.
Best Products Worth Buying
Kendra Scott’s signature pendant, with an oval stone in 14k gold-plated or rhodium-plated brass, a 15-inch chain and 2-inch extender. It comes in many stones and colors, and a Bloomingdale’s reviewer praised its length and quality. Best for gifts and everyday layering. Trade-offs: plated brass can tarnish or wear, and one reviewer’s $96 Elisa broke and wasn’t repaired. Remove it before showering, swimming or exercising.
Necklaces and earrings featuring sparkling drusy, a natural crystallization on stone. A Trustpilot reviewer said her drusy necklaces are her favorites and don’t tarnish easily. Best for adding sparkle to everyday outfits. Trade-offs: drusy surfaces can catch on fabrics. Store pieces separately to avoid scratches.
Kendra Scott’s fine jewelry line uses precious metals and is eligible for repairs, according to reviewers. Best for pieces you’ll wear daily or want to last for years. Trade-offs: higher prices than fashion jewelry. Confirm metal type and warranty before buying.
A more affordable collection sold at Target, featuring 14k gold over brass and natural gemstones, according to Target. Best for trying the Kendra Scott style at a lower price. Trade-offs: the same plated-brass care considerations apply. Check Target’s return policy.
What Customers Actually Think
“I love these necklaces! They don’t tarnish easily and the designs are adorable! I have so many, but my favorite are the drusy necklaces!” — Trustpilot reviewer (5 stars, drusy necklaces)
“I like the look of the necklace. The length is perfect and as is the quality. Good buy!” — Bloomingdale’s reviewer (Elisa Pendant Necklace)
“Finally a store with real old fashioned customer service.” — Trustpilot reviewer (5 stars, Shreveport store)
“I bought the Elisa Gold Pendant Necklace for $96 and it broke under normal use.” — Trustpilot reviewer (1 star, Elisa Gold Pendant Necklace)
“For £70 the quality is terrible.” — Trustpilot reviewer (1 star, 14k gold-plated bracelet)
Is It Worth It?
Kendra Scott is worth it for colorful, giftable jewelry, especially pieces worn occasionally. For everyday wear, care is essential, and the fine jewelry line offers better longevity. Check repair policies before buying.
Competitors Table
Feature | Kendra Scott | Gorjana | BaubleBar | Mejuri | Ana Luisa | Pandora |
Trustpilot rating | About 1.8 to 1.9/5 (about 106 to 108 reviews) | Not checked | Not checked | Not checked | Not checked | Not checked |
Main material | Plated brass | Gold-plated brass, silver | Brass, aluminum | Solid gold, vermeil | Gold-plated, solid gold | Sterling silver |
Colorful stones | Strong | Some | Strong | Some | Some | Some |
Fine jewelry line | Yes | Some | No | Yes | Yes | Some |
Fashion jewelry repairs | Not offered, per reviewers | Varies | Varies | Varies | Varies | Varies |
Price level | Mid | Mid | Budget to mid | Mid to premium | Mid | Mid |
FAQs
Is Kendra Scott real gold?
Most pieces are 14k gold plated over brass. Its fine jewelry line uses precious metals.
Does Kendra Scott jewelry tarnish?
Plated pieces can tarnish or wear, especially with water, sweat and lotions.
Does Kendra Scott repair jewelry?
Reviewers say repairs are offered for fine jewelry, not fashion jewelry.
How much is the Elisa necklace?
About $65 to $70 at Bloomingdale’s.
Where can I buy Kendra Scott?
Online, in Kendra Scott stores, at department stores and at Target.
Final Verdict
Kendra Scott makes some of the most recognizable, giftable fashion jewelry available, with colorful stones, iconic designs like the Elisa and friendly in-store experiences. For occasional wear and gifts, it offers joyful style at accessible prices.
The trade-offs are plated materials that can tarnish, a repair policy that excludes fashion jewelry, and inconsistent online service. Care for pieces carefully, consider fine jewelry for daily wear, and keep receipts. For colorful, giftable jewelry, Kendra Scott remains a popular choice.
Scorecard
Category | Score |
Design & Style | 9.0/10 |
Giftability | 9.2/10 |
Material Quality | 5.8/10 |
Tarnish Resistance | 5.6/10 |
Repair & Warranty Policy | 4.4/10 |
In-Store Service | 8.0/10 |
Online Customer Service | 4.0/10 |
Value for Money | 6.2/10 |
Overall | 6.6/10 |
