KitchenAid’s documented strength is its stand mixer, one of the most recognizable and highly rated kitchen tools available. The Artisan Series 5-Quart Tilt-Head Stand Mixer (KSM150PS) averages 4.8 stars from more than 17,000 Walmart reviews, with one color listing showing 4.8 from more than 26,000. It comes with a 5-quart stainless steel bowl, coated flat beater, coated dough hook, 6-wire whip and pouring shield, according to Walmart, and offers 10 speeds, per a retailer spec sheet. Canadian Tire lists it at 325 watts and about 22 pounds. Mixer owners are often lifelong fans. One Canadian Tire reviewer said she bought her first KitchenAid stand mixer 40 years ago and passed it down to her daughter and granddaughter. A Walmart reviewer said KitchenAid was always far superior to other brands she researched.
The mixer’s attachment ecosystem extends its usefulness. Walmart lists the Metal Food Grinder at $119, the Grain Mill at $129.95, the Spiralizer at $89.99 and the Fresh Prep Slicer/Shredder at $49.95 on sale. The Artisan mixer lists at $449.99 to $499.99, with frequent sales from about $338 to $430 depending on color. KitchenAid also makes hand mixers, blenders, food processors and full-size kitchen appliances including ranges, wall ovens, refrigerators and dishwashers, under parent company Whirlpool.
The honest caveat: KitchenAid’s Trustpilot score is 1.3 from more than 2,000 reviews, with 89% one-star ratings. The profile is unclaimed and KitchenAid doesn’t invite reviews, so it skews negative, but the complaints are serious. Trustpilot’s AI summary says reviewers report major appliances breaking down prematurely or arriving damaged, plus excessively long hold times and unhelpful support. Mike Smith (US, 1 star) said a $7,000 range died after three years of repeated repairs. Anna Sholl (US, 2 stars) said the quality of her new appliances fell well short of the KitchenAid appliances she bought in 2022. Several reviewers describe warranty denials just after coverage ended. Trustpilot’s summary does note some praise for durable older appliances and prompt warranty replacements.
Quick Highlights
✅ Artisan stand mixer rated 4.8 from 17,000+ Walmart reviews
✅ 10 speeds and 5-quart stainless steel bowl
✅ Includes flat beater, dough hook, wire whip and pouring shield
✅ Dozens of colors
✅ Large attachment ecosystem: grinder, grain mill, spiralizer, slicer
✅ Lifelong mixer loyalty, with mixers passed down generations
✅ Frequent sales on stand mixers
✅ Wide range of small and major appliances
✅ Some reviewers praise prompt warranty replacements
✅ Some technicians praised for efficient repairs
✅ Widely available at major retailers
✅ Strong brand recognition
❌ TrustScore of 1.3 from 2,000+ reviews, 89% one-star
❌ Major appliances failing within a few years, per reviewers
❌ Long hold times and transfers, per reviewers
❌ Warranty claims denied just after coverage ends
❌ Some reviewers say quality has declined in recent models
❌ Used or faulty mixers delivered, per a reviewer
❌ Slow refunds on direct orders, per reviewers
Why Trust This Review
This review draws on more than 2,000 Trustpilot reviews of KitchenAid (TrustScore 1.3) and its AI summary, plus tens of thousands of Walmart and Canadian Tire customer reviews for the Artisan stand mixer, and product information from retailers. KitchenAid’s Trustpilot profile is unclaimed and largely reflects major appliance experiences, while retailer reviews focus on the mixer. Some retailer reviews were collected as part of promotions.
Safety note: Follow manufacturer instructions for oven use, including guidance on foil. Never leave a malfunctioning appliance running unattended. If a dishwasher leaks or an oven shows signs of overheating or burning, stop using it and call a qualified technician. One reviewer reported a fire under a gas range. KitchenAid attributed it to loose foil, which the reviewer disputes. GlossGirly has no commercial relationship with KitchenAid that affects this verdict.
Full Review Breakdown
The Artisan Stand Mixer
The Artisan Series 5-Quart Tilt-Head Stand Mixer is KitchenAid’s best-known product. It features a 5-quart stainless steel bowl, 10 speeds and a tilt-head design for easy access to the bowl. It comes with a coated flat beater, coated dough hook, 6-wire whip and pouring shield, according to Walmart, and weighs about 22 pounds, according to Canadian Tire. It’s available in dozens of colors, from classic white and black to Pistachio, Blue Velvet and Guava Glaze.
Customer ratings are exceptional. Walmart listings show 4.8 stars from more than 17,000 reviews for several colors. Reviewers describe using theirs for decades. A Walmart reviewer recommended a slider pad underneath, since the mixer is heavy to move. A Canadian Tire reviewer said KitchenAid replaced her mixer under warranty when it stopped working. Joanna Dąbrowska (UK, 1 star) said her stand mixer and pasta roller arrived appearing used and faulty, with slow replacements, so inspect yours on arrival.
Attachments and Small Appliances
The mixer’s attachment hub turns it into a multi-purpose machine. Popular attachments include the Metal Food Grinder ($119), Grain Mill ($129.95), Spiralizer ($89.99) and Fresh Prep Slicer/Shredder ($49.95 on sale), according to Walmart. The Spiralizer is rated 4.6 from more than 2,700 reviews and the grinder 4.5 from more than 700.
KitchenAid also makes hand mixers, blenders and food processors. Tinala (UK, 1 star) said a blender lid didn’t fit properly and support eventually required her to buy a replacement top. Sir Loin (US, 1 star) said the product was good but there was no way to cancel an order and no weekend support.
Major Appliances: Ranges, Ovens, Refrigerators and Dishwashers
Major appliances drive most of KitchenAid’s negative Trustpilot reviews. Mike Smith said a $7,000 36-inch range and dishwasher needed repeated repairs and the range died after three years, adding that his repairman advised avoiding KitchenAid. Kimber Dean (US, 1 star), a professional chef, said her double wall oven needed multiple out-of-pocket repairs for cooling fan and control panel errors. David Barlag (US, 1 star) said his dishwasher leaked and rusted within three years. Alison W (US, 1 star) said a nearly $2,500 refrigerator failed within four months. Tom Howe (US, 1 star) said control boards in his fridge and $10,000 oven failed within two years.
Some reviewers note a decline in quality. Anna Sholl compared a new refrigerator unfavorably to her 2022 model, citing cheaper drawer glides and hollow handles. mark S (US, 2 stars) said KitchenAid used to make good high-end refrigerators and still likes their design, but couldn’t get presale model information. Trustpilot’s summary does note that some older appliances lasted many years.
Customer Service, Warranty and Ordering
Customer service is the most consistent complaint. Kimber Dean said she spent about an hour and a half on hold and was transferred five times. Wang (US, 1 star) spent over two hours with four reps about a freezer drawer. Dom Teske (US, 1 star) said a dishwasher was out of action for two and a half months. David Barlag said KitchenAid offered only a paid repair or a $39-per-month service plan after his warranty ended.
Direct orders draw complaints too. R.C. (US, 1 star) said an unwanted order was charged and the refund took weeks. Olivia (US, 1 star) waited over seven weeks for a mixer shipped by ground to Hawaii. On the positive side, Michael Fowler (US, 5 stars) praised a technician who repaired his ice maker efficiently. Consider buying from major retailers with strong return policies, and keep all receipts and model numbers.
Best Products Worth Buying
KitchenAid’s iconic mixer, with a 5-quart stainless bowl, 10 speeds, tilt head and essential accessories including a flat beater, dough hook, wire whip and pouring shield. It’s rated 4.8 from more than 17,000 Walmart reviews, and many owners use theirs for decades. Best for home bakers who make bread, cookies and cakes regularly. Trade-offs: heavy at about 22 pounds, and one reviewer received a used, faulty unit. Buy from a retailer with easy returns and inspect it immediately.
A metal grinder attachment for fresh ground meat, sausage and more, rated 4.5 from more than 700 Walmart reviews. It fits the mixer’s power hub. Best for cooks who want fresh ground meat or homemade sausages. Trade-offs: requires a KitchenAid stand mixer. Chill the grinder parts before use for best results.
A five-blade spiralizer for vegetable noodles and ribbons, rated 4.6 from more than 2,700 Walmart reviews. Best for healthy cooks who want vegetable pasta and garnishes. Trade-offs: an extra cost on top of the mixer. Use firm vegetables for clean spirals.
A metal grain mill that grinds wheat, oats, rice and other grains into flour, rated 4.4 from more than 380 Walmart reviews. Best for bakers who want fresh-milled flour. Trade-offs: grinding takes time, and fine flour may need multiple passes. Don’t use it for oily seeds or coffee.
What Customers Actually Think
“My first Kitchenaid Stand mixer I bought 40 years ago.” — Canadian Tire reviewer (5 stars, Artisan Series stand mixer)
“I did my researched for similar mixers, different brands and Kitchenaid was always far superior to all others.” — ppav, Walmart reviewer (5 stars, Artisan Series stand mixer)
“Mr. Gomez did a fantastic job recently repairing our ice maker!” — Michael Fowler, Trustpilot reviewer (US, 5 stars, ice maker repair)
“Both the stand mixer and the pasta roller appeared to have been previously used and returned, and BOTH WERE FAULTY.” — Joanna Dąbrowska, Trustpilot reviewer (UK, 1 star, stand mixer and pasta roller)
“Bought a 36” range for $7,000. It has been repaired numerous times and died after only 3 years.” — Mike Smith, Trustpilot reviewer (US, 1 star, range and dishwasher)
Is It Worth It?
The Artisan stand mixer is worth it for serious home bakers, especially on sale and bought from a retailer with easy returns. For major appliances, research specific models carefully, compare reliability data, and consider extended protection from the retailer.
Competitors Table
Feature | KitchenAid | Kenwood | Cuisinart | Bosch | GE Appliances | Samsung |
Trustpilot rating | 1.3/5 (2,066 reviews) | 4.0/5 (7K reviews) | Not checked | Not checked | 1.2/5 (276 reviews) | 1.3/5 (8K reviews) |
Stand mixers | Yes (iconic) | Yes | Yes | Yes | No | No |
Mixer attachments | Extensive | Extensive | Limited | Some | No | No |
Major appliances | Yes | No | No | Yes | Yes | Yes |
Mixer warranty | 1 year (per retailer) | Varies | Varies | Varies | N/A | N/A |
Price level | Mid to premium | Mid to premium | Budget to mid | Mid to premium | Mid to premium | Mid to premium |
FAQs
Is the KitchenAid Artisan stand mixer worth it?
Yes for regular bakers. It’s rated 4.8 from more than 17,000 Walmart reviews.
What comes with the Artisan mixer?
A 5-quart bowl, flat beater, dough hook, wire whip and pouring shield.
Are KitchenAid major appliances reliable?
Reviews are mixed, with many Trustpilot reviewers reporting early failures.
Who owns KitchenAid?
Whirlpool Corporation.
What warranty does the stand mixer have?
Retailers list a one-year warranty. Check terms where you buy.
Final Verdict
KitchenAid’s Artisan stand mixer remains a kitchen icon, with outstanding ratings, decades of loyalty and a huge attachment ecosystem. For home bakers, it’s still one of the best investments available, especially on sale.
KitchenAid’s major appliances are a different story, with many reviewers reporting early failures, warranty denials and frustrating support. Buy mixers from retailers with easy returns, and research major appliance models carefully. For mixing, KitchenAid shines. For big appliances, proceed with caution.
Scorecard
Category | Score |
Stand Mixer Performance | 9.2/10 |
Attachment Ecosystem | 9.0/10 |
Design & Colors | 9.4/10 |
Major Appliance Reliability | 4.2/10 |
Customer Service | 3.2/10 |
Warranty Support | 4.0/10 |
Direct Ordering | 4.6/10 |
Value for Money | 6.8/10 |
Overall | 6.6/10 |
