AFA Stores’ documented strength is competitive pricing on a wide range of home furniture and décor, shipped in careful packaging. AFA Stores is an online home décor and furniture retailer based on Morris Avenue in Union, New Jersey, selling furnishings from multiple brands, per eKomi. On Trustpilot, AFA Stores scores 3.7 from 1,509 reviews, with 58% five-star ratings. Trustpilot’s AI summary says shoppers frequently highlight competitive prices and great value compared with other retailers, professional packaging that helps items arrive undamaged, and an easy-to-navigate website.
The range covers nearly every room. Recent Trustpilot reviewers bought curio cabinets, accent chairs, bookcases, hall trees, nightstands, shelves, lamps, dining tables and pillow covers. Colleen McQuillen (US, 5 stars) said her nightstand arrived on time, very well packaged and already assembled. Bonnie Nicholson (US, 5 stars) loved her Moss blue shelf for her home office. Sherri (US, 5 stars) said a cabinet arrived well before its scheduled delivery date and was professionally packaged. AFA Stores invites customers to review, and eKomi reports 90.7% positive feedback across more than 50,000 reviews.
Buyers frequently praise value and delivery. Patricia Romero (US, 5 stars) called it a favorite store with the best quality products for less and fast, professional shipping. Andrew Sutton (US, 5 stars) praised great savings and fast delivery, and Andy VanOrden (US, 5 stars) highlighted low prices and free shipping. Sarah Nyilas (US, 5 stars) said her product arrived undamaged, unlike a Home Depot order. Heather McMullen (US, 3 stars) said ETA updates on a delayed hall tree were regular, helpful and friendly.
The honest caveat: 26% of AFA Stores’ Trustpilot reviews are one-star, and returns can be costly. Trustpilot’s summary notes delays with shipping times, missing tracking updates, expensive restocking fees and return costs, plus missing parts and difficult assembly. A ComplaintsBoard reviewer said they faced a 10% restocking fee plus about $650 in return shipping, and a Trustindex reviewer said return shipping was quoted at nearly $1,000 through AFA’s required shippers. Mel Kel (US, 3 stars) said a table needed much more assembly than expected, and Noura Ayyad (US, 1 star) was still waiting for her item. AFA Stores replies to only 12% of negative reviews.
Quick Highlights
✅ Trustpilot rating of 3.7 from 1,509 reviews
✅ 58% five-star reviews
✅ Competitive prices, per Trustpilot’s summary
✅ Professional, protective packaging, per reviewers
✅ Easy-to-navigate website, per Trustpilot’s summary
✅ Wide range of furniture and décor brands
✅ Some items ship pre-assembled, per a reviewer
✅ Free shipping on some orders, per a reviewer
✅ Deliveries sometimes arrive early, per a reviewer
✅ Helpful ETA updates, per a reviewer
✅ Invites all customers to review
✅ 90.7% positive on eKomi from 50,000+ reviews
❌ 26% one-star Trustpilot reviews
❌ Restocking fees, per reviewers
❌ Costly return shipping, per reviewers
❌ Shipping delays and backorders, per reviewers
❌ Missing parts and hard assembly, per reviewers
❌ Replies to only 12% of negative reviews
❌ Must use AFA’s shippers for returns, per a reviewer
Why Trust This Review
This review draws on 1,509 Trustpilot reviews of AFA Stores (TrustScore 3.7) and its AI summary, eKomi’s review data, and complaints posted on ComplaintsBoard and Trustindex. AFA Stores invites reviews and holds a paid Trustpilot subscription. We found no independent editorial testing of AFA Stores products.
Safety note: Anchor tall cabinets, curios, bookcases and hall trees to the wall to prevent tip-overs, especially in homes with children. Check that all hardware is tight after assembly, and get help with heavy items. GlossGirly has no commercial relationship with AFA Stores that affects this verdict.
Full Review Breakdown
Product Range and Selection
AFA Stores sells a broad mix of furniture and décor from multiple brands. Recent Trustpilot reviews mention curio cabinets, accent chairs, bookcases, hall trees, nightstands, shelves, lamps, dining tables and decorative pillow covers. eKomi describes AFA Stores as offering a diverse selection of home furnishings from top brands.
The website gets good marks. Trustpilot’s summary says many shoppers find it easy to navigate, and Maleka Rashid (US, 4 stars) said a curio listing included all the material details she needed. Paige (US, 5 stars) said her pillow cover looked exactly like the website photo.
Pricing and Value
Price is AFA Stores’ biggest strength. Trustpilot’s summary says customers frequently find prices much better than other retailers. Patricia Romero said the store always has the best quality products for less, and Andy VanOrden praised low prices and free shipping.
Some items are sold as close-outs. Valerie McLaughlin (US, 4 stars) bought a chair on close-out and liked it, though the arms were hard to attach. Comparing prices and checking product dimensions before ordering helps ensure good value.
Packaging, Shipping and Delivery
Packaging earns consistent praise. Dawn Uraco (US, 5 stars) said her item was very well packed and arrived quickly, and Colleen McQuillen’s nightstand arrived super well packaged. Frankie Courson (US, 5 stars) said the delivery driver was polite and considerate.
Shipping times vary. Sherri’s cabinet arrived early, but Jason (US, 3 stars) said two bookcases took weeks, and an Atlanta interior design firm (3 stars) canceled a backordered item. Trustpilot’s summary flags missing tracking updates.
Returns, Assembly and Customer Service
Returns are the main risk. Trustpilot’s summary notes expensive restocking fees and return costs. A ComplaintsBoard reviewer described a 10% restocking fee plus about $650 return shipping, and a Trustindex reviewer said AFA quoted nearly $1,000 for return shipping through its required carriers.
Assembly can be tricky. Mel Kel said a table required far more assembly than expected, which was hard with arthritis, and Valerie McLaughlin used a rubber hammer to attach chair arms. Check assembly requirements before buying and read the return policy carefully.
Best Products Worth Buying
Nightstands are a strong category, with Colleen McQuillen saying hers arrived on time, very well packaged and already assembled. Pre-assembled small furniture avoids the assembly frustrations some buyers report. Many styles are available from different brands. Best for quick bedroom updates with minimal effort. Trade-offs: confirm dimensions and assembly status on each listing.
Cabinets and curios are popular, and Sherri said her cabinet arrived early and professionally packaged. Maleka Rashid praised the detailed curio listings that helped her choose. Best for dining rooms and display collections. Trade-offs: anchor tall cabinets to the wall, and large items may have longer shipping times.
Bookcases and shelves come in many finishes, and Bonnie Nicholson loved her Moss blue shelf in her home office. Jason praised bookcase quality, though two pieces took weeks to arrive. Best for home offices and living rooms. Trade-offs: check stock status to avoid backorder delays.
Smaller items like lamps and pillow covers are an easy entry point. Sylvie Cote-Hasegawa said her lamps were easy to assemble and fit her space, and Paige said her pillow cover matched its photo. Best for low-risk first purchases. Trade-offs: return shipping costs may outweigh the item’s value.
What Customers Actually Think
“Love this store! Always has the best quality products for less.” — Patricia Romero, Trustpilot reviewer (US, 5 stars, verified, furniture)
“The best part was that the night stand came already assembled and is gorgeous!” — Colleen McQuillen, Trustpilot reviewer (US, 5 stars, verified, nightstand)
“Item was very well packed and arrived quickly” — Dawn Uraco, Trustpilot reviewer (US, 5 stars, verified, home item)
“The quality is great, but we still havent received our other two bookcases yet.” — Jason, Trustpilot reviewer (US, 3 stars, verified, bookcases)
“There was no mention of how much assembly was required.” — Mel Kel, Trustpilot reviewer (US, 3 stars, verified, table)
Is It Worth It?
Yes, for price-conscious shoppers who know exactly what they want. Check dimensions, assembly requirements, stock status and the return policy before ordering, since restocking fees and return shipping can be expensive.
Competitors Table
Feature | AFA Stores | 1StopBedrooms | Emma Mason | FurniturePick | Coleman Furniture | Wayfair |
Trustpilot rating | 3.7/5 (1,509 reviews) | 4.7/5 (16K reviews) | 4.3/5 (518 reviews) | 4.1/5 (1.6K reviews) | 4.3/5 (5K reviews) | Not checked |
Multi-brand retailer | Yes | Yes | Yes | Yes | Yes | Yes |
Restocking fee complaints | Yes | Not checked | Not checked | Not checked | Not checked | Varies |
Packaging praise | Strong | Not checked | Not checked | Not checked | Not checked | Varies |
Price level | Budget to mid | Mid | Mid | Mid | Mid | Budget to mid |
FAQs
Is AFA Stores legit?
Yes. AFA Stores is based in Union, New Jersey, scores 3.7 on Trustpilot from 1,509 reviews, and eKomi reports more than 90% positive feedback.
Does AFA Stores charge restocking fees?
Reviewers say yes. One reported a 10% restocking fee plus return shipping, so read the return policy before buying.
How long does AFA Stores shipping take?
It varies by item. Some orders arrive early, while others face backorders or multi-week delays. Check each listing’s estimated ship date.
Is AFA Stores furniture easy to assemble?
Some items arrive pre-assembled, but reviewers say others need significant assembly. Check assembly details on the product page.
What does AFA Stores sell?
Furniture and décor from multiple brands, including cabinets, curios, chairs, bookcases, hall trees, nightstands, tables, lamps and pillow covers.
Final Verdict
AFA Stores is a solid option for shoppers who want brand-name furniture and décor at competitive prices. Its 3.7 Trustpilot rating from more than 1,500 reviews, with 58% five-star ratings, reflects many happy buyers who praise low prices, protective packaging, easy browsing and sometimes surprisingly early deliveries. Customers like Patricia Romero and Colleen McQuillen show how smooth the experience can be when an item is in stock and arrives as described.
The risks lie in shipping variability and returns. A quarter of reviews are one-star, with complaints about delays, backorders, missing tracking, difficult assembly and costly restocking fees and return shipping that can reach hundreds of dollars. AFA Stores responds to only a small share of negative reviews. Measure carefully, confirm assembly requirements, check stock and read the return policy before you buy. For decisive, budget-minded shoppers, AFA Stores can deliver real savings.
Scorecard
Category | Score |
Pricing & Value | 8.6/10 |
Product Selection | 8.2/10 |
Packaging | 8.8/10 |
Shipping Speed | 6.6/10 |
Assembly Experience | 6.4/10 |
Return Policy | 4.6/10 |
Customer Service | 6.2/10 |
Website Experience | 8.0/10 |
Overall | 7.0/10 |
